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ITIL Capability - Planning, Protection and Optimisation
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Course Description
The ITIL Intermediate Qualification: Planning, Protection & Optimisation (PPO) Certificate is part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. Course StructureThis 5 day course immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with providing cost justifiable IT services that are aligned with the Customers needs. The main focus of this course is on the capability, Availability, IT Service Continuity, Information Security and Demand Management processes. ExaminationThe exam comprises 8 multiple choice, scenario-based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one of which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. Maximum 90 minutes for all candidates in their respective language, and a minimum passing score of 70%. Who Should Attend
Pre-requisitesITIL v3 Foundation Certificate (or the ITIL v1/v2 Foundation + v3 Foundation Bridge Certificate) Course Competencies
ITIL Capability - Planning, Protection and Optimisation
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