The ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert IT Service Management Certificate.

Course Structure

This 5 day course immerses students in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the Transition Lifecycle phase with its process activities and supporting methods and approaches to executing these processes. To implement new and changed services in a controlled and cost-effective manner, IT departments must successfully implement ITIL® Release, Control and Validation best practices.


Course Brochure PDF

Examination

The exam comprises 8 multiple choice, scenario-based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one of which is worth 3 marks, one of which is worth 1 mark, and one which is a distracter and achieves no marks. Maximum 90 minutes for all candidates in their respective language, and a minimum passing score of 70%.

Who Should Attend

• IT professionals involved in IT Service Management implementation and improvement programs
• Operational staff, managers and team leaders involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation

Pre-Requisites

ITIL® Foundation Certificate

Course Competencies

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
• Change management as a capability to realise successful service transition
• Service validation and testing as a capability to assure the integrity and the quality of service transition
• Service asset and configuration management as a capability to monitor state of service transition
• Knowledge management as part of enhancing the on-going management decision
• Service request fulfilment and evaluation to assure meeting committed service level performance
• Release, Control and Validation process roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks