Select City & Date
- select dates12-15 Jun 2012, Melbourne24-27 Sep 2012, Sydney10-13 Dec 2012, Melbourne
Course Length | 4 Days
Total Price | $2,887.50
This price includes taxes where applicable.

The ITIL® V3 Intermediate Qualification: Continual Service Improvement Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management.

Course Structure

This course immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Service Operation.
Focussing on the process elements that align business and IT, CSI aims to link IT deliverables to meeting business goals, requirements and service management principles.
Participants will be provided with practical and hands-on learning experiences using a scenario-based approach.


Course Brochure PDF

Examination

The exam comprises 8 multiple-choice, scenario-based, gradient-scored questions.
A pass mark of 28/40 or 70% is required to successfully pass the closed-book exam.
Duration is 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary), which shall be presented as documentary evidence to gain admission. 

Who Should Attend

The course is designed for, but not limited to: CIOs; CTOs; managers; supervisory staff; team leaders; designers; architects; planners; IT consultants; IT audit managers; IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategising activities within the Service Lifecycle.
It is suitable for any IT professional working in a SO environment who requires a detailed understanding of the concepts, processes, functions and activities involved.

Pre-Requisites

ITIL v3 Foundation Certificate (or the ITIL v1/v2 Foundation + v3 Foundation Bridge Certificate)

Course Competencies

The aim of this course is for each participant to gain competencies in the following:

• Service Management as a Practice
• Introduction to Continual Service Improvement 
• Continual Service Improvement Principles
• Continual Service Improvement Processes
• Continual Service Improvement Methods and Technologies
• Organising for Continual Service Improvement
• Technology for Continual Service Improvement
• Implementation Considerations 
• Critical Success Factors and Risks
• Summary, Exam Preparation and Directed Activities

Select City & Date
- select dates12-15 Jun 2012, Melbourne24-27 Sep 2012, Sydney10-13 Dec 2012, Melbourne
Course Length | 4 Days
Total Price | $2,887.50
This price includes taxes where applicable.