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ITIL v3 Foundation Course Outline (139 KB)
ITIL v3 Capability OSA Course Outline (118 KB)
ITIL v3 Capability RCV Course Outline (119 KB)
ITIL v3 Capability SOA Course Outline (144 KB)
ITIL v3 Capability PPO Course Outline (626 KB)
ITIL v3 Lifecycle CSI Course Outline (143 KB)
ITIL v3 Lifecycle SS Course Outline (142 KB)
ITIL v3 Lifecycle SD Course Outline (143 KB)
ITIL v3 Lifecycle ST Course Outline (142 KB)
ITIL v3 Lifecycle SO Course Outline (141 KB)
ITIL® v2 and v3 Courses
The Information Technology Infrastructure Library (ITIL) is a best practice IT Service Management frame work developed by the Office of Government Commerce (OGC) in the UK government. It has been developed in collaboration with leading industry experts, consultants and practitioners over the last 20 years. Since its launch, ITIL has been widely accepted through out the world. It is now seen as the de facto standard for Best Practice in IT Service Management.
The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services. Used by thousands of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.
Overview and Benefits
ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:
- reduced costs
- improved IT services through the use of proven best practice processes
- improved customer satisfaction through a more professional approach to service delivery
- standards and guidance
- improved productivity
- improved use of skills and experience
- improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.
ITIL Courses
The IT Management College provides the following ITIL courses:
- ITIL v3 Foundation
- ITIL v3 Capability
- ITIL v3 Lifecycle
- ITIL v2 Service Manager
- ITIL v2-v3 Foundation Bridging
- ITIL v2-v3 Managers Bridging
